LEGAL & PRIVACY
Privacy Policy
A clear explanation of how WowSpot handles the personal information you provide when you contact us or use our services.
1. Introduction and who we are
This Privacy Policy describes how WowSpot handles personal information when someone visits the website, contacts WowSpot, or uses its services. WowSpot operates as a small, independent one-person social media business based in London, United Kingdom.
WowSpot acts responsibly, transparently, and in good faith regarding data management, but does not claim that absolute legal or technical compliance can ever be guaranteed.
2. Personal information we collect
To communicate effectively and evaluate service fit, required contact details are kept strictly minimal:
- Full name
- Email address
The following details may be provided optionally at your discretion: business name, phone number, website or social media links, specific services of interest, message or project details, and preferred contact method. A phone number is never required. Personal details are normally collected through direct enquiries, contact forms, incoming email, scheduled discovery calls, or ongoing project communications.
3. Information about your project
Information regarding your project, business context, and strategy is voluntarily provided by you. This may include items such as business goals, social media channels, required deliverables, planned timelines, estimated budgets, and any background documentation you choose to share.
This contextual information is never collected automatically simply because you visit or browse this website.
4. Why we use your information
Your information is used solely for sensible business operations, including:
- Responding directly to incoming enquiries and questions
- Arranging and conducting initial discovery conversations
- Understanding project scope and requirements
- Preparing quotations or pre-invoices where appropriate
- Delivering agreed social media and creative services
- Managing essential project correspondence and reviews
- Maintaining necessary accounting, administrative, or statutory records
- Safeguarding the website and business against abuse
We do not use your information for unrelated, undisclosed, or secondary purposes.
5. Legal basis
Under relevant data protection standards, we process your personal data under the following clear legal grounds:
- Pre-contractual steps: Taking necessary steps at your request before entering into a contract, such as discussing service requirements or preparing an estimate.
- Contract performance: Performing contractual obligations where WowSpot delivers agreed social media services to you or your organisation.
- Legitimate interests: Operating and protecting our independent business, responding to client messages, and keeping proportionate records, properly balanced against your personal rights.
- Legal obligations: Complying with statutory duties, including regulatory, tax, and accounting record requirements.
- Consent: Only where specific consent has been explicitly requested and provided.
6. Email Communication
Email is used to reply to direct enquiries, arrange calls, discuss project parameters, send quotations or pre-invoices where appropriate, deliver working communications, and handle necessary administrative documentation.
Email details are never enrolled into marketing funnels, newsletter campaigns, unsolicited promotional messages, or third-party advertising distributions.
7. Phone and WhatsApp Communication
Providing a phone number is entirely optional. It is used only if you voluntarily supply it and explicitly request or agree to telephone or WhatsApp communication. Calls or messages may involve enquiry follow-ups, scheduled calls, or agreed project delivery discussions.
WhatsApp is an independent platform governed by its own terms and privacy documentation. WowSpot holds no control over WhatsApp, its platform infrastructure, or its data handling practices, and does not claim that WhatsApp will not process information under its own external policies.
8. How We Use Your Information for Marketing
WowSpot does not send mass marketing emails, broadcast newsletters, or unsolicited promotional advertising. We do not generate advertising audiences, construct behavioural profiles, or leverage personal information for targeted digital advertising.
If marketing practices ever evolve in the future, this policy will be revised beforehand and any required choices or consents will be gathered appropriately.
9. We Do Not Sell Your Personal Information
WowSpot does not sell, rent, lease, or trade personal data to third parties under any circumstances. Personal information is never commercialised or re-purposed for outside marketing.
Standard and limited technical data transmission may still occur as strictly required for website hosting, secure transmission, and basic email routing.
10. Limited Use of Service Providers
To maintain standard web and communication services, WowSpot may use limited technical service providers solely where required for web hosting, infrastructure reliability, or email transmission. Such technical providers process data only as necessary to deliver these operational services and not for WowSpot’s unrelated business pursuits.
11. Cookies and Tracking
WowSpot does not intentionally implement behavioural trackers, advertising beacons, marketing cookies, or cross-site commercial profiling tools. Essential technical cookies may be set by the server environment depending on basic configuration to ensure reliable page delivery.
For further information regarding technical session handling, view our Cookie Policy →.
12. Client Project Information
Our legal role regarding information depends on the nature of the engagement and the contracted scope of work. WowSpot acts as a data controller for information collected directly to manage its own client contracts, invoicing, and communications.
Where WowSpot manages social channels or handles specific audience data solely according to a client’s documented operational instructions, WowSpot functions as a data processor for those specific activities.
13. Use of AI-Assisted Tools
Software incorporating AI assistance may occasionally assist with creative outlining, drafting, or workflow efficiency. Such tools do not make client decisions, evaluate personal data, or handle customer eligibility.
The founder personally oversees all business decisions, reviews every draft and deliverable, and remains entirely responsible for all client relationships and communications.
14. Automated Decision-Making
WowSpot does not utilise automated decision-making or profiling mechanisms that produce legal or similarly significant effects concerning individuals. Every incoming enquiry, proposal, and client assessment is considered and decided directly by the founder.
15. How Long We Keep Information
Information is retained only for as long as reasonably required to satisfy the original purpose of collection, sustain an active client relationship, support ordinary business records, or satisfy regulatory and accounting obligations.
When personal data is no longer reasonably needed for these functional purposes, it is securely deleted or discarded, subject to legitimate record-keeping requirements.
16. Security
WowSpot implements reasonable physical, electronic, and administrative precautions to safeguard personal data against loss, misuse, unauthorised access, alteration, or disclosure. However, as with all internet transmissions, guaranteed or absolute security cannot be promised.
17. Children
WowSpot’s services and website are intended solely for professional and adult audiences. We do not knowingly solicit, collect, or store personal information relating to children. If you believe a child has provided us with personal information, please contact us so it can be promptly removed.
18. Your Rights
Subject to applicable statutory exemptions and statutory requirements, you may hold the following legal rights regarding your personal information:
- Right to be informed regarding data handling practices
- Right to request access to the information held about you
- Right to rectify inaccurate or incomplete records
- Right to request erasure of personal data where applicable
- Right to restrict the processing of your information
- Right to object to legitimate interest processing
- Right to request data portability
- Right to withdraw consent at any time where processing relies on consent
- Rights regarding automated decision-making and profiling
To exercise any of these rights, contact WowSpot using the details listed below. Identity verification may be required to protect your confidentiality.
19. How to Contact WowSpot About Your Personal Information
For privacy enquiries, clarification, or formal data rights requests, please contact us by email at: [INSERT VERIFIED WOWSPOT EMAIL ADDRESS].
20. Making a Complaint
If you have any concerns regarding how your information is handled, we welcome the opportunity to resolve matters directly with you first. You also have the right to lodge a formal complaint with the UK supervisory authority: Information Commissioner’s Office (ICO).
21. Changes to this Policy
WowSpot may update this Privacy Policy periodically to reflect practical adjustments in operations, services, or relevant statutory requirements. Any updated revision will be posted directly on this page.
Last updated: [INSERT DATE]
22. Contact WowSpot
WowSpot
London, United Kingdom
Email: Hello@wowspot.co.uk
Website: https://wowspot.co.uk
