Terms & Conditions of Service

Welcome to WowSpot. These Terms & Conditions set out the legal terms between WowSpot Ltd (trading as WowSpot) and clients purchasing social media management, content creation, and advisory services. Please review these provisions carefully alongside your formal project proposal.

1.1 Provider Identity

WowSpot Ltd, trading as WowSpot, is a company registered in England and Wales under company number 16384696. Its registered office is 44b Albany Park Road, Kingston Upon Thames, United Kingdom, KT2 5SU.

Website: https://www.wowspot.co.uk/
Email: hello@wowspot.co.uk
WhatsApp: +44 758 722 4848

WowSpot Ltd is not currently registered for VAT. VAT is therefore not charged on our service prices. If our VAT registration status changes, we will update our pricing information and invoices as required by law.

1.2 Customer Status

These Terms apply to customers purchasing services from WowSpot Ltd, whether as businesses or as individual consumers.

You are a "Consumer" if you are an individual acting wholly or mainly outside your trade, business, craft or profession. You are a "Business Customer" if you enter into a contract wholly or partly for purposes relating to your trade, business, craft or profession.

Where you are a Consumer, nothing in these Terms excludes or restricts any rights you have under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where you are a Business Customer, the terms applicable to business customers will apply, subject to any rights that cannot lawfully be excluded or restricted.

1.3 Definitions and Interpretation

In these Terms:

"WowSpot", "we", "us" and "our" refer to WowSpot Ltd, trading as WowSpot.

"You" and "your" refer to the individual or business purchasing or using our Services.

"Services" means the social media management, social media marketing, content creation, AI-assisted content creation, content strategy, AI-assisted content strategy, AI marketing and related services expressly agreed between you and us.

"Order" means an accepted booking, written agreement, service proposal or other documented arrangement confirming the Services you have purchased, together with the applicable price and any agreed service-specific terms.

"Working Day" means a day other than a Saturday, Sunday or public holiday in England.

Headings are included for convenience only and do not affect the interpretation of these Terms.

If any provision of these Terms conflicts with a mandatory legal right that applies to you, that legal right will prevail to the extent of the conflict.

3.1 Defined Scope:

WowSpot Ltd provides Social Media Management, Social Media Marketing, Content Creation, AI-Assisted Content Creation, Content Strategy, AI-Assisted Content Strategy, and AI Marketing. The specific services included in your purchase, including deliverables, publishing schedules, social media channels, content formats, and reporting arrangements where applicable, will be set out in your selected plan or an agreed written proposal. Only the services expressly included in your agreed plan or proposal are included in the price.

3.2 Variations and Custom Plans:

Any work requested outside the agreed scope of Services must be agreed in writing before the additional work begins. Additional work may be charged at the standard rate of £45 per hour or at another fixed price agreed in writing. No additional charges will be incurred without your prior written agreement. If a request falls outside your plan, I will explain any applicable additional cost before proceeding.

3.3 No Guarantee of Commercial Outcomes:

I will provide the Services with reasonable care and skill, as required by applicable law. However, social media engagement, content reach, follower growth, website traffic, enquiries, leads, sales, and return on investment can be affected by factors outside my control, including platform algorithms, audience behaviour, market conditions, and changes to third-party platforms. I therefore do not guarantee specific commercial results or performance figures. Nothing in these Terms excludes or limits any liability or legal right that cannot lawfully be excluded or limited.

4.1 Client Cooperation and Timely Information:

You agree to provide the information, brand assets, images, videos, account access and other materials reasonably required to deliver the agreed Services. You are responsible for ensuring that the information you provide is accurate and that you have the necessary rights and permissions for its use. If required information or access is delayed, I may need to adjust the content production or publishing schedule accordingly. I will communicate any material delay where reasonably practicable.

4.2 Content Review and Approval:

Where content approval is included in your agreed Services, drafts will normally be sent by email or another communication method agreed in writing. Unless a different period is agreed in writing, you should provide feedback or approval within 48 hours of receiving a draft. If you do not respond within that period, I may need to postpone the planned publication date. Silence or failure to respond does not constitute approval, and content will not be published without your approval where approval is required under the agreed Services.

4.3 Client Materials and Legal Compliance:

You are responsible for ensuring that materials, information, claims and product descriptions you supply are accurate, lawful and supported by appropriate evidence where required. You must have the necessary rights and permissions for any images, videos, music, trademarks or other materials you provide. You must also inform me of any relevant restrictions or requirements applying to your business, products or services. I may decline to publish material where I reasonably believe that doing so could breach the law, infringe third-party rights or violate applicable advertising rules. Nothing in this clause removes any legal responsibility that applies to either party.

5.1 Human-Led Use of Artificial Intelligence:

WowSpot may use artificial intelligence (AI) tools to support and improve the efficiency of its work, including research, brainstorming, drafting, content development, editing and strategy preparation. AI is used as an assistive tool within a human-led service and does not replace my responsibility for the Services I provide. I review and refine AI-assisted work before delivering it to clients or publishing it on their behalf, taking into account the nature of the content and the agreed Services.

5.2 AI Limitations, Accuracy and Human Responsibility:

AI-generated outputs may contain errors, outdated information, misleading statements, unintended similarities to existing material or other inaccuracies. I take reasonable steps to review AI-assisted content for accuracy, relevance, suitability and consistency with the agreed brief before delivery or publication. Where appropriate, I may request clarification or supporting information from you, particularly for claims about your business, products or services. You remain responsible for checking business-specific facts and information that only you can reasonably verify. Nothing in this clause removes my responsibility to exercise reasonable care and skill or limits any legal rights or remedies that cannot lawfully be excluded.

5.3 Personal Data, Confidentiality and AI Tools:

When using AI tools to provide the Services, I will take reasonable steps to protect confidential information and personal data in accordance with applicable data protection law and my contractual obligations. I will consider the nature of the information and the relevant tool's terms and privacy arrangements before submitting information to an AI service. I will not knowingly submit sensitive personal data or confidential client information to an AI tool where doing so would breach applicable law, an agreed confidentiality obligation or the tool's permitted use conditions. Any processing of personal data will remain subject to the applicable Privacy Policy and data protection requirements.

5.4 Intellectual Property and Third-Party Rights:

AI-assisted content may not always be unique, and its legal status or availability for exclusive use may depend on the nature of the output and applicable law. I will take reasonable care when preparing content for delivery or publication, but I cannot guarantee that every AI-assisted output is eligible for copyright protection, exclusive ownership or registration. Neither party may knowingly use content, images, music, trademarks or other material in a way that infringes third-party rights. You must have the necessary rights and permissions for materials you supply, and I may decline to use material where there is a reasonable concern about legality or infringement. Any ownership or licence arrangements for deliverables remain subject to the applicable intellectual property provisions of these Terms.

5.5 Human Oversight and Publishing:

WowSpot does not offer an autonomous AI service that independently manages client accounts or makes unsupervised publishing decisions. AI tools may assist with preparing content and supporting strategy, but I retain human oversight of the work I provide. Content will be published in accordance with the agreed Services and any applicable approval arrangements.

7.1 Service Plans and Pricing:

The published monthly subscription prices are Starter: £249 per month, Growth: £499 per month, and Pro: £799 per month. Additional social media support is charged at £45 per hour. Custom plans and bespoke services are subject to a written agreement confirming the applicable Services and charges. The price applicable to your order will be confirmed before the contract is formed. No additional work or charges will be added without your prior agreement.

7.2 Value Added Tax (VAT):

WowSpot Ltd is not currently registered for VAT and does not charge VAT on its Services. The prices displayed on our website are therefore the amounts payable for the Services, subject to any additional charges expressly agreed with you in advance. If our VAT registration status changes, we will update our pricing information and notify customers of any relevant price changes before they take effect.

7.3 Third-Party Advertising Budgets:

Unless expressly included in your agreed plan or written proposal, subscription fees cover the Services provided by WowSpot Ltd and do not include advertising spend, third-party software subscriptions, stock assets or influencer fees. Any advertising budget or third-party cost must be agreed with you in advance. We will not commit or spend your advertising budget on your behalf without your prior written authorisation. Where applicable, payments for advertising spend and third-party services may be made directly by you to the relevant provider.

7.4 Subscription Renewal and Billing:

Monthly subscriptions continue on a rolling monthly basis unless otherwise agreed in writing. The applicable monthly fee is payable for each billing period in accordance with the payment arrangements confirmed when you place your order. There is no minimum subscription term unless this is expressly agreed with you in writing before the contract is formed. You may request cancellation of the Services by emailing hello@wowspot.co.uk. Cancelling a Direct Debit mandate alone does not necessarily terminate the service contract. The cancellation process, the date on which cancellation takes effect, and any refund rights are governed by the relevant cancellation and refund provisions of these Terms and any statutory rights that apply to you.

8.1 Direct Debit Facility:

Recurring monthly payments are collected through GoCardless using the Direct Debit mandate authorised by you. The applicable payment amount and billing arrangements will be confirmed before the contract is formed. Advance notice of collection dates and amounts will be provided where required under the applicable Direct Debit Scheme rules. You must ensure that sufficient funds are available in your account when payments are due.

8.2 Direct Debit Guarantee:

Payments collected by Direct Debit are protected by the Direct Debit Guarantee. If an error is made in the payment of your Direct Debit by WowSpot Ltd or your bank, you are entitled to a full and immediate refund from your bank in accordance with the Guarantee. The Guarantee does not remove any underlying contractual payment obligation that is legally due. If a refund is made in error or a payment is reversed, any amount that remains lawfully payable under the contract may still be due.

8.3 Direct Debit Cancellation and Service Cancellation:

Cancelling your Direct Debit mandate with your bank or GoCardless stops the payment instruction but does not, by itself, terminate your service contract with WowSpot Ltd. To cancel the Services, you must email hello@wowspot.co.uk in accordance with Clause 10. Any outstanding payment obligations and applicable refund rights will be determined under these Terms and the law. You should contact us promptly if you cancel your mandate so that alternative payment arrangements can be discussed where appropriate.

9.1 Due Dates and Payment Reminders:

Invoices for hourly work or other charges not collected by Direct Debit must be paid by the due date stated on the invoice. If a payment fails or becomes overdue, we may contact you to request payment or updated payment details and allow a reasonable opportunity to resolve the issue. Any reminders or additional time allowed do not waive our right to recover amounts lawfully due.

9.2 Late Payment Interest and Recovery:

For overdue payments from Business Customers, we may seek statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. This statutory regime does not generally apply to Consumer debts. For Consumers, we will only seek interest or recovery costs where there is a lawful basis to do so, and any amount charged must be lawful and proportionate. Nothing in this clause limits any rights you have under applicable law.

9.3 Temporary Suspension of Services:

If a payment remains overdue, we may suspend the affected Services after giving you written notice and at least five Working Days to resolve the issue. We will consider any relevant circumstances and applicable legal requirements before suspending Services. Where reasonably practicable, we will explain the effect of suspension on planned content and delivery dates. Suspension does not automatically terminate the contract or remove any payment obligations that remain lawfully due. We will resume the affected Services within a reasonable time after the payment issue has been resolved.

10.1 Cancellation Method:

You may cancel your rolling monthly subscription at any time by emailing hello@wowspot.co.uk. Please send the request from your registered email address where possible so that we can identify your account. If we reasonably need further information to verify your identity or locate your account, we may request it. Cancellation does not depend on our acknowledgement of your email.

10.2 When Cancellation Takes Effect:

Cancellation takes effect when we receive your cancellation email, or at a later date if you expressly request one. We will acknowledge your request within three to five Working Days, but acknowledgement is not a condition of cancellation. You will remain liable for fees properly due for the current billing period, subject to any applicable statutory cancellation or refund rights. No further monthly subscription fees will be charged for billing periods beginning after cancellation takes effect. If a payment has already been collected for a period after cancellation takes effect, we will refund it where required by law or these Terms.

10.3 Prepaid Periods and Refunds:

If you cancel during a monthly billing period, fees for that period are generally non-refundable, and no pro-rata refund will be provided solely because you have stopped using the Services. This does not affect any statutory cancellation or refund rights, any refund available under our 14-day satisfaction guarantee, or any remedy you may have where we fail to meet our legal obligations. Nothing in this clause excludes or limits rights or remedies that cannot lawfully be excluded or limited.

11.1 Nature of Guarantee:

WowSpot Ltd offers a voluntary 14-day satisfaction guarantee in addition to any statutory rights you may have under UK law. Under this guarantee, eligible first-time customers purchasing a standard monthly subscription may request cancellation and a full refund of their initial payment, subject to the conditions set out below. This guarantee does not replace, restrict or exclude any statutory cancellation, refund or other rights that apply to you.

11.2 Claim Procedure:

To use the voluntary 14-day satisfaction guarantee, you must email hello@wowspot.co.uk within 14 calendar days of your initial payment being received. Your email must clearly request cancellation and a full refund. Please include sufficient information to identify your account and subscription. You are not required to provide extensive evidence or justify your decision. This guarantee applies only to eligible first-time customers on standard monthly subscription plans and does not apply to hourly support or bespoke services unless we expressly agree otherwise in writing. These conditions do not affect any statutory rights you may have.

11.3 Refund and Termination:

If your claim meets the conditions of this voluntary guarantee, we will cancel your subscription and arrange a full refund of your initial payment through the original payment method, normally within 14 calendar days of receiving your valid request. We will also take the necessary steps to stop future subscription collections. You may separately need to cancel your Direct Debit mandate with your bank if appropriate. This guarantee does not limit any statutory refund or cancellation rights that may provide a different remedy or apply for a different period.

13.1 Confidentiality Safeguards:

Each party agrees to protect confidential information received from the other party in connection with the Services and to use it only for purposes related to the contract. Neither party will disclose such information to third parties except where necessary to perform the contract, where the disclosure is made to professional advisers or service providers subject to appropriate confidentiality obligations, where the information is already lawfully public, or where disclosure is required by law. Each party will take reasonable steps to prevent unauthorised access to or disclosure of confidential information. These obligations continue after the contract ends.

13.2 Privacy and Data Protection:

WowSpot Ltd will handle personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended from time to time. Further information about how we collect, use, store and protect personal data, and about your rights, is provided in our Privacy Policy: https://www.wowspot.co.uk/privacy-policy/. Information about cookies and similar technologies used on our website, including their purposes and how you can manage your preferences, is provided in our Cookie Policy: https://www.wowspot.co.uk/cookie-policy/.

Where WowSpot Ltd processes personal data on your behalf as a processor, the parties will enter into a written data processing agreement where required by applicable law. Each party remains responsible for complying with the data protection obligations that apply to it.

14.1 Access Protocols:

Where the agreed Services require access to your social media accounts, you agree to provide the access reasonably necessary for me to perform those Services. Wherever available and appropriate, access should be granted through the platform's official business management or partner access tools, using the principle of least privilege. You should avoid sharing your main account passwords. You remain responsible for granting and withdrawing access permissions under your control, and I will use the access provided only for the agreed Services.

14.2 Account Security:

Both parties must take reasonable steps to protect account access and credentials under their control. You are responsible for maintaining appropriate security measures on your accounts, including multi-factor authentication where available, and for promptly informing me of any suspected unauthorised access that may affect the Services. I will take reasonable care to protect any access credentials or permissions I use and will notify you of any relevant security incident of which I become aware, where appropriate and as required by law. Third-party platforms remain responsible for the security and operation of their own systems. Nothing in this clause excludes or limits either party's liability where it cannot lawfully be excluded or limited.

16.1 Complaints and Internal Review:

If you are dissatisfied with any aspect of the Services, please email hello@wowspot.co.uk, explaining the nature of your complaint and, where possible, the outcome you are seeking. I will review your complaint and aim to provide a substantive response within five Working Days. If I need further information or more time to investigate the matter, I will let you know. Making a complaint does not affect your statutory rights or any other remedies available to you under applicable law.

16.2 Access to the Courts:

Our internal complaints process is voluntary and does not prevent you from seeking independent advice or bringing legal proceedings where appropriate. Nothing in these Terms requires you to complete our complaints process before exercising a legal right or remedy, or restricts your right to bring proceedings before a court with appropriate jurisdiction.

17.1 Termination for Material Breach:

Either party may terminate the contract by written notice if the other party commits a material breach that cannot reasonably be remedied. If the breach can be remedied, the affected party must give written notice describing the breach and allow 14 calendar days for it to be remedied. If the breach is not remedied within that period, the affected party may terminate the contract by further written notice. Nothing in this clause limits any statutory right to terminate or any other remedy available under applicable law.

17.2 Termination by WowSpot Without Cause:

WowSpot Ltd may terminate a rolling monthly service contract without cause by giving you at least 30 calendar days' written notice. You will only be charged for Services and billing periods properly payable under the contract up to the effective termination date. Any fees paid in advance for Services that will not be provided after that date will be refunded on a proportionate basis. This clause does not affect any statutory rights or remedies you may have.

20.1 Governing Law and Jurisdiction:

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory legal rights that allow Consumers to bring proceedings in another competent jurisdiction. Nothing in this clause restricts any rights or protections available to Consumers under applicable law.

20.2 Version Records

Effective Date: 12 October 2026
Last Updated: 12 October 2026

Our data protection rules, cookie practices, and user privacy procedures are documented in dedicated policy statements. Please consult the pages below:

Privacy Policy: https://www.wowspot.co.uk/privacy-policy/

Cookie Policy: https://www.wowspot.co.uk/cookie-policy/